Marston

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The Marston App is a comprehensive tool designed to help customers manage their cases securely and conveniently. With features like real-time case updates, secure payment options, and personalized support, the app empowers users to take control of their cases. 

Whether you need to view case details, set up a payment plan, or request assistance, the Marston App provides all the tools you need in one easy-to-use platform.

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Secure Access to Case Information

The Marston App prioritizes your security by using One Time Passcode authentication and data protection protocols. Before accessing any personal case information, users must answer a series of security questions. 

View and Manage Cases

Stay up to date with your case details, including the current status, total amount owed, and enforcement stage. You can also view copies of important letters sent to you. If you receive a letter about a new case, simply use the "Add Case" function to include it in your existing cases for seamless management.

Quick Access Functions

The app includes convenient buttons for quick actions, such as "Pay Now" to access the secure payment website, "Call Us Now" to connect with customer service, and "Request Payment Plan" to set up a payment schedule. 

Income and Expenditure Form

Complete the income and expenditure form within the app to provide details about your financial situation. This helps Marston understand your circumstances and offer tailored support to help you manage and pay your cases effectively.

Request Payment Plans

The interactive payment plan feature allows you to propose a payment schedule that works for you. Specify how much you can afford to pay, the frequency (e.g., weekly or monthly), and the duration of the plan. 

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Operating System: Compatible with Android 6.0+ and iOS 11+.

Storage Space: Requires at least 150MB of free storage.

Internet: A stable internet connection is necessary for accessing case details and app features.

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The Marston App is ideal for individuals managing cases with Marston Holdings. It’s particularly useful for those who want a secure and convenient way to stay updated on their case status, make payments, or request support. 

Customers who may be struggling to pay will benefit from the app’s tailored support features, including the income and expenditure form and the ability to book callback appointments.

FAQ :

Q: How do I access my case information securely?

A: The app uses One Time Passcode authentication and data protection questions to ensure your case information is secure. You’ll need to verify your identity before accessing any personal details.

Q: Can I manage multiple cases in the app?

A: Yes, you can view existing cases and add new ones using the "Add Case" function. This allows you to manage all your cases in one place.

Q: What should I do if I’m struggling to pay?

A: Use the "Struggling to Pay" section in the app to book a video or audio callback appointment with Marston’s support team. They can provide guidance and help you find a solution that works 

for your circumstances.

Q: Can I set up a payment plan through the app?

A: Yes, the app includes an interactive payment plan feature. You can propose a schedule based on what you can afford, including the amount, frequency, and duration of payments.

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Contact us at the following sites if you encounter any issues:

Official Website: Here

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What's New in the Latest Version 8.8

Last updated on Feb 18, 2025

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