Meine AOK

About Meine AOK

Meine AOK is a comprehensive app developed to provide insured members of AOK with quick, convenient, and secure access to their health insurance services. The app is designed to save time, eliminate unnecessary journeys, and reduce costs. Users can also participate in a bonus program to be rewarded for maintaining a healthy lifestyle.

Key Features

Personal Mailbox:

- Digital Communication: Avoid paper and contact your AOK digitally. Send and receive messages securely and encrypted at any time.

Submit Documents:

- Convenient Submissions: Submit documents, such as invoices, via the app for both you and your family-insured relatives.

Track Processes:

- Stay Updated: Keep an eye on the processing status of your applications and stay up to date.

Electronic Patient Receipt:

- Service Overview: Get an overview of the services you use, the costs covered by AOK, and your additional payments.

Overview of Sick Times:

- Historical Records: View your sickness reports and child sickness benefit days from the last four years at a glance.

Change Data:

- Easy Updates: Easily change personal data directly in the app, such as updating your address or phone number.

Request Certificates:

- Quick Requests: Request all necessary certificates quickly and easily through the app.

Live Healthy and Get Rewarded:

- Bonus Program: Collect bonus points by proving activities like vaccinations, sports, or gym membership using a fitness tracker or photo upload. Rewards include bonuses, subsidies, or cash payouts directly in the app.

How to Use Meine AOK

Download and Install:

- Install the Meine AOK app from your app store and open it.

Register or Log In:

- If you are not yet registered, download the app and register directly. An activation code will be sent to you by post. Enter this code in the app to start using all functions.

- If you are already registered, log in with your access data. An activation code will be sent to your personal mailbox. Enter this code in the app to start using all functions.

Explore Features:

- Use the app to send and receive messages, submit documents, track application statuses, view electronic patient receipts, and more.

Participate in Bonus Program:

- Collect bonus points by participating in health-related activities and get rewarded through the app.

Requirements

- AOK Insurance: You must be insured with AOK and be at least 15 years old.

- Android Version: Your smartphone must run at least Android version 9.0.

Security of Your Data

- Data Protection: The app ensures the best possible security for your health data with a 2-factor login. Compliance with legal data protection provisions is guaranteed.

Digital Accessibility

- Continuous Improvement: AOK is committed to improving access to its mobile application for all insured persons. The declaration on accessibility can be found at: https://www.aok.de/pk/uni/content/barrierfreedom-apps/

Feedback

- App Review: If you like the app, AOK appreciates your feedback! Write a review in the store.

- Support: If the app isn't running smoothly, contact support at: https://www.aok.de/mk/uni/meine-aok/

Frequently Asked Questions (FAQ)

Q: How do I register for the Meine AOK app?

A: Download the app and register directly. An activation code will be sent to you by post, which you can enter in the app to start using all functions.

Q: Can I submit documents for family-insured relatives?

A: Yes, you can submit documents for both yourself and your family-insured relatives via the app.

Q: How can I track the status of my applications?

A: The app allows you to track the processing status of your applications and stay up to date.

Q: What is the bonus program?

A: The bonus program lets you collect points by proving activities like vaccinations, sports, or gym membership. Rewards include bonuses, subsidies, or cash payouts directly in the app.

Version History
v5.9.2 ---- 5 Mar 2025

We are constantly working on improving our app. This update includes minor bug fixes.
In the future, the app will only support operating systems from iOS 17 onwards.
v5.9.1 ---- 7 Feb 2025

In the updated version of our "Meine AOK" app, we have made minor bug fixes and improvements for you.
v5.9.0 ---- 27 Jan 2025

We are glad you are using the Meine AOK app! In this version, we have worked on the following:
- Integration of the document scanner into the bonus program - participants can upload proofs that consist of multiple pages or are in PDF format more easily.
- Push notification for incoming mailbox messages can be reactivated.
- Bug fixes.