Zoho Assist - Remote Desktop

-------✦ INTRODUCTION ✦------

Zoho Assist - Remote Desktop is a powerful remote access tool that allows you to control computers and provide seamless support from your mobile device. 

Whether you need to assist customers, troubleshoot technical issues, or access unattended computers, Zoho Assist makes remote desktop management easy, secure, and efficient. 

With features like file transfer, instant screenshots, multi-monitor navigation, and end-to-end encryption, it ensures a smooth and secure remote support experience.

--------✦ KEY FEATURES ✦------

Instant Remote Support – Connect with Customers Effortlessly:

Easily invite customers to a remote support session by sending them an invitation link. Once they accept, you can instantly access their computer to provide assistance and troubleshooting.

Unattended Access – Support Computers Anytime, Anywhere:

Gain control over remote computers even when users are not present. This feature allows IT professionals to resolve issues without requiring the customer to be at their device.

Multi-Monitor Navigation – Seamlessly Switch Between Screens:

If a remote computer has multiple monitors, Zoho Assist detects them automatically. Easily navigate between screens for a more efficient troubleshooting experience.

File Transfer – Share Files Securely During a Session:

Send and receive files between your Android device and the remote computer without interrupting the session. Even unattended computers can receive files for later access.

End-to-End Security – Encrypted Remote Sessions:

All remote connections are secured with 128-bit and 256-bit AES encryption, ensuring a safe and reliable experience for both technicians and customers.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: India

Original Language: English

--------✦ RECOMMENDED AUDIENCES ✦------

The Zoho Assist - Remote Desktop app is perfect for IT professionals, customer support teams, and businesses that need secure and reliable remote access. It is designed for those who provide technical assistance to customers, manage remote computers, or require unattended access to troubleshoot devices. Whether you're an IT technician, freelancer, or enterprise-level support specialist, this app helps you resolve issues quickly and efficiently from anywhere.

FAQ :

Q: How do I start a remote support session with Zoho Assist?

A: Open the app, enter the customer’s email, and send an invitation link. Once they accept, you can control their computer remotely.

Q: Can I access computers without the customer being present?

A: Yes, with unattended access, you can control and troubleshoot remote computers even when the user is not there.

Q: Is Zoho Assist secure for remote connections?

A: Yes, all sessions are encrypted with 128-bit and 256-bit AES encryption for maximum security.

Q: Does Zoho Assist support file transfers during a session?

A: Yes, you can send and receive files while remotely accessing a computer, even for unattended devices.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: assist@zohomobile.com

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Version History

V3.24---- 27 Mar 2025

Bug fixes and improvements.